Human Factors & Error Management Course
(CAAS H11/M09) - 3 Days

The Human Factors and Error Management Courseis a detailed program designed for Aircraft Maintenance Engineers and Human Resource Personnel who intend to sit for the CAAS H11 examination. It is also beneficial for executives and managers involved in Human Factors policy implementation in the aerospace industry.

	Click to download a copy of the Course Brochure in ENGLISH
	Click to download a copy of the Application Form

Click the following for more information on the related courses:

• Human Factors & Error Management (Technicians & Operators) - 1 Day
• Human Performance in Maintenance Part 1 course

Course Duration

• Full time : 3 Full Days of Lectures (Approximately 24 hours)
• Part time : 9 nights of Lectures (Approximately 27 hours)

Who Should Attend

Trainers, Engineers and Managers

Course Fee

• Full time : SGD $909.50 per participant
• Part time : SGD S$1070 per participant
• SGD $17 (Inclusive of GST) for L11 and L12 exam
• There is 5% discount for members of SIAE

CAAS Exam Fees

ATTC will arrange a special sitting for each relevant CAAS basic paper. An exam fee of $17 (inclusive of GST) is applicable for each paper attempt.

All fees QUOTED ABOVE INCLUDE 7% GST

Course Modules

The following modules will be delivered during the 3 days of lectures.

1. Introduction The Need to Take Human Factors into Account, Incidents and Accidents, Attributable to Human Factors/Human Error, Murphy's Law
2. Human Performance & Limitations Human Performance as Part of the Maintenance Engineering System, Vision, Hearing, Information Processing, Claustrophobia, Physical Access and Fear of Heights
3. Social Psychology The Social Environment, Responsibility: Individual & Group, Motivation & De-Motivation, Peer Pressure, Culture Issues, Team Working, Management, Supervision & Leadership, Maintenance Resource Management (MRM)
4. Factors Affecting Performance Fitness & Health, Stress: Domestic & Work Related, Time Pressure & Deadlines, Workload - Overload and Underload, Sleep, Fatigue and Shift Work, Alcohol, Medication & Drug Abuse
5. Physical Environment Noise, Fumes, Illumination, Climate and Temperature, Motion & Vibration, Confined Spaces, Working Environment
6. Tasks Physical Work, Repetitive Tasks, Visual Inspection, Complex Systems
7. Communication Within & Between Teams, Work Logging & Recording, Keeping Up-to-Date, Currency, Dissemination of Information
8. Human Error Error models & Theories, Types of Error in Maintenance Tasks, Implications of Errors (i.e. Accidents), Avoiding & Managing Errors
9. Hazards in the Workplace Recognising & Avoiding Hazards