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Private Education Act (2009)

Private Education Act
With the implementation of the Private Education Act in December 2009, a Committee for Private Education (CPE) was set up to regulate the private education sector in Singapore. All Private Education Institution (PEIs) are required to comply with the regulations under the new Act in order to operate.
More information can be found at the CPE website

Following are the new requirements which we have implemented:

1. PEI Student Contract
As stated by CPE with the aim of enhancing confidence of students and their parents in the quality of education in Singapore, we will enter into a standard PEI-Contract with our students. The contract lays out the important terms and conditions governing the relationship between the student and Air Transport Training College (ATTC). We will honour all terms and conditions spelt out in the contract and communication materials.

A copy of the Student Contract is available for inspection upon request and also on the CPE Website.

2. Fee Protection Scheme (FPS)
The Fee Protection Scheme serves to protect the international and local students’ fees in the event that a PEI is unable to continue operations due to insolvency and/or regulatory closure. Furthermore, the Fee Protection Scheme protects the student if the PEI fails to pay penalties or to return fees to students arising from judgements made against it by the Singapore Courts.

Air Transport Training College (ATTC) has appointed Lonpac Insurance Berhad to be the Fee Protection Scheme providers for our students on 17 December 2009. The insurance coverage will be for the entire course fee.

Click here to download the details of the insurance certificate from 19 March 2017 to 16 December 2019

For more information on Fee Protection Scheme (FPS), you can visit CPE website

3. Refund Policy
3.1 Withdrawal for Cause
Subject to Force Majeure, the student shall be entitled to immediately withdraw from the Course by giving written notice to ATTC of his/her intention to do so under the following circumstances:

  • ATTC fails, for any reason, to commence the Course on the Commencement Date which includes reasons as follows:
    – Insufficient number of students to form a class
    – Lecturer’s inability to commit to teaching assignment
    – Partner universities (i.e. University of Technology, Sydney & Kingston University London) decided not to commence a particular intake
  • ATTC fails, for any reason, to complete the Course by the Completion Date
  • ATTC terminates the Course for any reason prior to the commencement / completion of the Course; or
  • The student’s pass application is rejected by Immigration and Checkpoint Authority (ICA)

3.2 Refunds for Withdrawal for Cause
ATTC shall, as soon as practicable after receiving the student’s notice of withdrawal under clause 3.1 (and in any event no more than seven (7) working days after receiving such notice and the original receipt of payment) refund to the student the entire amount of the Tuition Fees.

3.3 Withdrawal Without Cause and Refunds
Where the student withdraws from the Course for any reason other than those set out in Clause 3.1 or Force Majeure, ATTC shall, subject to Clause 3.4, as soon as practicable after receiving the student’s written notice of withdrawal (and in any event no more than seven (7) working days after receiving such notice), refund to the student in accordance with the table below:

Percentage of [the amount of fees paid under Schedules B and C]
If Student’s written notice of withdrawal is received
 100% More than 10 days before the Course Commencement Date
 50% Before, but not more than 10 days before the Course Commencement Date
 0%  After, but not more than 5 days after the Course Commencement Date
 0%  More than 5 days after the Course Commencement Date

The above clause is also applicable for a student who transfers from one course to another within the College or transfer to another private school. All transfers are deemed to have withdrawn from the course. The above refund policy will apply for such transfer scenario.

3.4 No Double Claim
For the avoidance of doubt, if the student and/or his/her parent/guardian receives any payment from ATTC or the Insurance Company pursuant to a provision of this Agreement or the Master Insurance Agreement in respect of any matter or damage, then the student and his/her parent/guardian shall not be entitled to claim against ATTC or the Insurance Company for the same payment in respect of the same matter or damage pursuant to any other provision of this Agreement or the Master Insurance Agreement.

3.5 Terms and Conditions for refund
The refund policies do not apply when students:
–  are asked to leave the college because of disciplinary matters
–  violate the laws of Singapore
–  do not fulfil the terms and conditions of student pass
–  breach the Standard Student Contract
–  leaving the college do not return the student pass for cancellation within 3 days

Important notes:
The student must submit the Withdrawal Form to ATTC before the intended withdrawal date. The Withdrawal Form is available from the Reception Counter. Any request for withdrawal from the course through telephone will not be entertained.

There is no refund for administrative fees (i.e. exam fees, credit card surcharge, application fees, etc) paid to ATTC.

If the student application for student’s pass is not approved by the relevant authority, the refund shall apply to all types of fee payments except administrative fees (i.e. exam fees, credit card surcharge and application fees).

All claims for refund (including refund cases due to withdrawal within 7 days cooling off period) must be accompanied by the original receipt before the refund will be processed. Copies of original receipt are not acceptable.

Refund Procedure

Click here to view ATTC Refund Procedures

4. Transfer / Withdrawal Policy
4.1 The College allows students to withdraw from a course in accordance with its refund policy.

4.2 The College allows students to transfer from a course X to another course Y within the College; however, all transfers from Course X are treated as withdrawal from Course X (refund policy will apply) and a re-enrolment with the College into Course Y whereby student will sign a new student contract for enrolment into Course Y. The College may, at its discretion, give the re-enrolled student a discount on the course fee for Course Y. The discount may be up to the un-used portion of the course fee for Course X.

4.3 A transfer to another private school is regarded as a withdrawal from ATTC.

4.4 If the student is below 18 years of age, approval of the parent or guardian of the student for the transfer / withdrawal will be required.

4.5 The table below summarises the key aspects of the transfer and withdrawal policies:

Transfer Withdrawal
Circumstances in which request will be granted The (new) course (Course Y) is being run and has vacancies. Senior Registrar talks to student to find out reason for withdrawal
For SkillsFuture Singapore-funded courses i.  Funding awarded by SkillsFuture Singapore for SSG-funded courses.  (For SSG-funded courses, student only pays the unfunded portion of the course fee prior to course commencement); and
.
ii.  For transfer or Withdrawal from SSG-funded courses, students will be liable to pay back the portion of the fees that would have been funded by SSG if not for the student’s transfer or withdrawal from the course.
Status of student pass Cancel existing and apply a new student pass for student Cancel the existing student pass
Update to FPS service Provider Inform FPS service provider within 3 days Inform FPS service provider within 3 days
Condition for refund As per refund policy As per refund policy
Time frame for processing 4 weeks 4 weeks

Transfer / Withdrawal Procedure
Click here to view Transfer or Withdrawal Procedure

5. Dispute Resolution Policy
5.1 Grievances and / or disputes shall be resolved in an equitable and expeditious manner, to avoid such grievances and / or disputes from developing into a worsening source of conflict that may eventually lead to a far more serious problem.

5.2 Student should lodge their grievances / complaints by filling up a “Student Complaint / Grievance Form”, which is available at the Reception Counter.

5.3 Acknowledgement of receipt such “Student Complaint / Grievance Form” shall be made within 3 business days.

5.4 Grievances / complaints shall be resolved within 21 days, and the student informed of the outcome.

5.5 For complex cases, which cannot be resolved within 21 days, the student shall be informed promptly – in writing – of the progress of the case.

5.6 In the event that the student and ATTC are unable to resolve a dispute in accordance with the grievances / complaints procedure, the student and ATTC shall refer the dispute for Third-Party Mediation, before instituting any legal action or proceedings.

5.7 Third-Party Mediation may be through any of the following:

– Singapore Mediation Centre (SMC), or

– Singapore Institute of Arbitrators (SIArb) through the CPE Student Services Centre

5.8 The student and ATTC shall agree to such procedures and to pay such fees as the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) may prescribe from time to time for the purpose of dispute resolution.

5.9 If dispute resolution cannot be settled successfully through Third-Party Mediation – i.e. through Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) – the student and ATTC shall irrevocably agree that the courts of Singapore are to have jurisdiction to settle any disputes which may arise out of or in connection with the (ATTC) PEI-Student Contract.

5.10 Nothing in the clause of the (ATTC) PEI-Student Contract shall limit the right of any party (ATTC or the Student) to take Proceedings in any other court of competent jurisdiction nor shall the taking of Proceedings in one or more jurisdictions preclude that party from taking Proceedings in any other jurisdiction, whether concurrently or not.

5.11 Records of all feedback, complaints and / or disputes, if any, and the actions taken to resolve them (with information on the nature of the complaint / grievance / dispute, and the time taken to resolve these) shall be filed for future reference.

5.12 The college seeks feedback from key stakeholders, external partners, as well as formally from students and staff.

5.13 The college uses the feedback / complaints received as one of the inputs for its internal review process

5.13 As part of the annual internal review process, the College will regularly review its feedback / complaint management system, feedback channels, and dispute resolution policy and procedures for continual improvement.

Feedback / Complaint / Grievance Procedure
Click here to view ATTC Feedback / Complaint / Grievance Procedure

6. Medical Insurance
All students, both international and local, enrolled at ATTC are insured against Hospitalisation and Surgical coverage of SGD20,000.

ATTC has contracted AXA Insurance Singapore Pte Ltd to be the medical insurance provider for all ATTC students. The insurance coverage is effective as long as you are a student enrolled currently in an ATTC course.

There will be no additional charge to our students for providing this medical insurance coverage as ATTC will be absorbing the insurance premium.

Click on the following links to obtain more information on Medical Insurance:
–  Frequently Asked Questions
–  Certificate of Insurance 
–  Medical Insurance Summary and Benefits
–  Medical Insurance Claim Form

Please click on the CPE Website for more information on the Medical Insurance

7. Singapore Laws
RELEVANT SINGAPORE LAWS are especially those relating to ICA and Ministry of Manpower. These include, but are not limited to, immigration requirements, laws on driving, drugs and alcohol abuse, employment, smoking, traffic and littering;

IMPORTANT POINT: IGNORANCE OF THE LAW IS NO EXCUSE TO BREAK THE LAW, THE RESPONSIBILITY LIES ON EVERYONE TO KNOW THE LAW.

List of Relevant Law:

– Immigration: All international students studying in Singapore must have a valid passport and a Student’s Pass from the ICA (Immigration and Checkpoint Authority).

– Driving: All drivers must be in possession of a valid Singapore driving license and the vehicle must be insured.

– Alcohol: Any offense committed while being intoxicated (drunk) is punishable under the law. Drunk driving is a serious offence.

– Smoking: Smoking in specific public places and indoor restaurants is prohibited.

– Traffic: Jay walking is an offence.

– Littering: Littering, spitting and vandalism (including graffiti) in public areas are serious offences.

8. Miscellaneous Fees
Miscellaneous fee refers to any non-compulsory and non-standard fee which the students pay only when necessary or applicable. These miscellaneous fees need not be fee-protected but they will be reflected clearly in the student contract. The College’s miscellaneous fees payable by the student are as follows:

Purpose of Fee Amount (SGD) and When Payable
Examination Resit fee for Foundation Degree in Aircraft Engineering (FdEng) and Bachelor of Science (Honours) Aircraft Engineering – Top Up
(For essay paper resit only, where applicable)
SGD80 exclusive of GST
(Payable prior to resit application closing date)
Examination Resit fee for other courses
(For resit only, where applicable)
SGD30 exclusive of GST
(Payable prior to resit application closing date)
Kingston University Official Graded Retest fee for Foundation Degree in Aircraft Engineering (FdEng) and Bachelor of Science (Honours) Aircraft Engineering – Top Up
(For resit only, where applicable)
SGD50 exclusive of GST
(Payable prior to resit application closing date)
Revision fee
(For revision classes delivered prior to resit, where applicable)
SGD50 exclusive of GST
(Payable prior to resit application closing date)
Practical Skills Re-assessment fee
(For re-assessment of practical module only, where applicable)
SGD450 exclusive of GST
(Payable prior to re-assessment application closing date)
Examination Recount fee
(When recount is required for an exam, where applicable)
SGD50 exclusive of GST
(Payable together with exam recount request)
Examination Review fee
(When review is required for an exam, where applicable)
SGD150 exclusive of GST (Payable together with exam review request)
Administrative fee for Overdue Payment
(Applicable when student pays after payment due date)
An interest of 1.5% per month
(Payable together with course fee payment)
Credit Card Surcharge
(When student pays fee via credit card, where applicable)
3.5% of fees payable to the College
(Payable together with relevant fee payment)

Miscellaneous fees will be paid in Singapore dollar. Types of payment accepted include cash, NETS, cheques, credit cards and T/T.

Student-Lecturer Ratio
Theory: Lecturer to Students is 1:32

Practical: Lecturer to Students is 1:16

Learning and Teaching Methods
All classes will be a mix of lectures and practical skills training.

Student Assessment
ATTC courses are assessed by written examination and practical assessment (unless otherwise stated)

Student Handbook
Click here to download ATTC Student Handbook

Course Information
Course information as stated under courses.

Feedback
Continuous improvement is the key to a better service quality. We take effort to improve ourselves so as to provide a better experience for our students at ATTC.

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